Bharat in Betastartup field guide
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No. 1086Problem statementPublic services

Online issuance of Caste and other certificates by Revenue Department need real-time monitoring

Source

Source summary

Provide real-time district and central monitoring of Revenue Department caste and other certificate applications. Analyse demand and resource allocation to identify high-load subdivisions and backlogs, informing how staff or other resources are assigned. The source's scope is issuance monitoring and allocation, rather than a new identity-verification mechanism.

No. 273Problem statementPublic services

Evaluate and optimize an existing open-source speech-to-text transcription tool for accurately converting feedback calls related to citizen grievances into English text.

Benchmark and improve an existing open-source speech-to-text tool for citizen grievance feedback calls in Hindi, English and Hinglish, producing English text. The source explicitly excludes building an entirely new system and asks for measurable improvements in transcription accuracy.

No. 274Problem statementPublic services

Develop an AI/ML-driven system for granular monitoring, logging and analysis of the existing auto-routing system

Monitor and analyse existing grievance auto-routing to identify misdirected cases and compare agency redressal performance. The source asks that repeated complaints by habitual complainants not distort rankings. A possible web/mobile dashboard is for DARPG and relevant officials, informed by the existing GRAI ranking framework.

No. 275Problem statementPublic services

Develop UI/UX solutions to improve adoption and usability (by Government Agencies/Officers) of DARPG portal/tool such as Tree Dashboard and IGMS website.

Improve the usability and adoption of DARPG tools such as the Tree Dashboard and IGMS website by government agencies and officers. The source asks for UI/UX work on existing tools, rather than a new citizen grievance platform.