Enhancing Rail Madad with Al-powered Complaint Management
Source
- Smart India Hackathon 2024 (opens in a new tab)NC014 / SOFTWARE / Ministry of RailwayFinale began: 11 Dec 2024
Source summary
Extend Rail Madad with AI-assisted complaint handling, including submissions consisting only of photos, video or audio. Classify and prioritise complaints, extract text and metadata, collect missing information through a chatbot, acknowledge users and route cases to the responsible department. Analyse recurring issues for maintenance and dynamically allocate resources. Include staff training support and evaluate complaint-detection accuracy, registration/resolution speed, satisfaction and scalability while integrating with the existing platform.