Bharat in Betastartup field guide
← Back to the atlas
No. 1202Problem statementPublic services

Bridging the Measurability Gap - A Digital Solution for validated Citizens Charter norms’ adherence across public interfaces and customer touchpoints of DoP

Source

Source summary

Build a secure, mobile-first cloud platform measuring India Post's Citizens' Charter service standards. Standardise staff data capture on delivery times, customer waits and complaint resolution, aggregate it into office/region dashboards for officials and citizens, and let citizens track services with a unique ID. Communicate delays or disruption through the dashboard, SMS or email.

No. 273Problem statementPublic services

Evaluate and optimize an existing open-source speech-to-text transcription tool for accurately converting feedback calls related to citizen grievances into English text.

Benchmark and improve an existing open-source speech-to-text tool for citizen grievance feedback calls in Hindi, English and Hinglish, producing English text. The source explicitly excludes building an entirely new system and asks for measurable improvements in transcription accuracy.

No. 274Problem statementPublic services

Develop an AI/ML-driven system for granular monitoring, logging and analysis of the existing auto-routing system

Monitor and analyse existing grievance auto-routing to identify misdirected cases and compare agency redressal performance. The source asks that repeated complaints by habitual complainants not distort rankings. A possible web/mobile dashboard is for DARPG and relevant officials, informed by the existing GRAI ranking framework.

No. 275Problem statementPublic services

Develop UI/UX solutions to improve adoption and usability (by Government Agencies/Officers) of DARPG portal/tool such as Tree Dashboard and IGMS website.

Improve the usability and adoption of DARPG tools such as the Tree Dashboard and IGMS website by government agencies and officers. The source asks for UI/UX work on existing tools, rather than a new citizen grievance platform.